How to Edit Bot Details on Quick Hub
To edit or change the bot details, follow the steps below.
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Go to ‘Quick Hub.’
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Click on ‘Quick Chat’ from the left menu bar.
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Click on ‘Dashboard.’
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Click on ‘Bot Details.’ Under the Bot info section, you can change the bot’s status and details.
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Click ‘Edit.’
- Enter the ‘Chatbot Name,’ ‘Chatbot Domain Name,’ and select the ‘color.’
- To add a bot image, click the ‘pencil’ option next to the circle and select an avatar you like.
- To edit bot responses, click on ‘Bot Responses.’
- Click ‘Add Bot Response.’ Add the question and answer you’d like the bot to handle, then click ‘Add Response.’
- To add the chatbot to your website, go to ‘Add Bot on Website.’
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Click ‘Copy.’
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You can add this link to your website.
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To enable human interaction, click the ‘Human Interaction’ tab and toggle to turn it on.
- To check the number of live chats, click on ‘Chats’ under the Quick Chat option.
- To check the metrics, average response time, total conversations, and success rate, click on ‘Metrics.’
- To manage settings for the WhatsApp chatbot, click on ‘Manage Settings.’
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In ‘Opt-in Management,’ set opt-in/opt-out keywords for automated replies. Toggle the feature on or off and use ‘Edit Response’ to customize.
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Click on ‘Live Chat Settings’ to configure an automated reply for the user’s first query during working hours. Click ‘Edit Response’ to write a custom response.
- Go to ‘Account Details’ and click the ‘Edit’ icon to update your business photo, contact info, description, address, email, and website.
- Once you have entered the details, click on ‘Save.’
